Privacy policy

Last updated: September 22, 2026

Maple Office Supply operates this store and website, including the information, content, features, tools, products, and related services made available to customers in order to provide a professional and secure shopping experience (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how Maple Office Supply collects, uses, discloses, retains, and protects your personal information when you access or use the Services, make a purchase or other transaction, create an account, communicate with us, or otherwise interact with our store.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, use, or disclosure of personal information, this Privacy Policy will prevail.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have reviewed the practices described below.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you directly or indirectly, or that can reasonably be associated with you.

Depending on how you interact with Maple Office Supply, we may collect or process the following categories of personal information:

  • Contact information, including your first name, last name, business name, mailing address, billing address, shipping address, telephone number, and email address.
  • Payment-related information, including information required to process your payment, transaction details, payment method, and payment confirmation. Payment card information is generally processed by Shopify and applicable payment providers.
  • Account information, including information associated with your customer account, preferences, settings, and login or authentication information.
  • Transaction information, including products viewed, added to your cart, ordered, returned, exchanged, or cancelled, as well as your order history.
  • Business information, including your company name, business contact details, company locations, authorized contacts, and certain information used to manage a B2B business relationship.
  • Product and supply information, including MPNs, SKUs, quantities, products ordered, supply references, and, where these features are used, certain information relating to printer models or compatibility.
  • Communications with us, including information you provide when contacting customer service or submitting a request.
  • Device and network information, including your IP address, browser, device type, certain technical identifiers, and information relating to your connection.
  • Usage information, including how you access the Services and interact with certain pages or features.

We seek to collect only the personal information that is reasonably necessary for the purposes identified.

2. Sources of Personal Information

We may collect personal information:

  • directly from you, including when you create an account, place an order, complete a form, or contact us;
  • automatically through the Services, including through cookies, pixels, technical logs, and similar technologies;
  • from Shopify, in connection with the operation of our store;
  • from service providers, when they process personal information on our behalf;
  • from partners or other third parties, where permitted by law and necessary for the purposes described in this Privacy Policy.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Managing the Services

This may include:

  • processing your orders;
  • processing your payments;
  • arranging shipping;
  • managing returns, exchanges, and refunds;
  • creating and administering your customer account;
  • managing your order history;
  • managing B2B accounts, companies, and locations where these features are used;
  • facilitating repeat orders;
  • displaying products or references you have previously purchased;
  • improving search, compatibility, and replenishment tools;
  • remembering certain preferences;
  • providing customer service.

Communicating With You

We may use your contact information to:

  • respond to your questions;
  • send you information about an order;
  • inform you of changes relating to your account;
  • provide support;
  • manage our business relationship with you.

Marketing and Promotional Communications

Where permitted by law and where required consent has been obtained, we may use certain information to:

  • send marketing or promotional communications;
  • present products or services that may be of interest to you;
  • measure the performance of certain campaigns;
  • personalize certain communications.

You may withdraw your consent to marketing communications by using the unsubscribe link included in the relevant messages or by contacting us.

Communications necessary to process an order, manage an account, or provide a requested service may continue to be sent even if you unsubscribe from marketing communications.

Security and Fraud Prevention

We may use information to:

  • authenticate your account;
  • prevent and detect fraud;
  • identify suspicious activity;
  • protect our store, customers, and systems;
  • maintain the security of our Services.

Legal Obligations

We may also use or disclose certain information where necessary to:

  • comply with a legal obligation;
  • respond to a valid order, request, or legal process;
  • enforce our policies or contracts;
  • protect our rights or those of our customers;
  • prevent or investigate unlawful activity.

4. How We Disclose Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

  • Shopify, which hosts and provides the infrastructure for our store;
  • payment providers;
  • carriers and logistics providers;
  • technology providers;
  • analytics, security, or fraud prevention service providers;
  • communications or marketing service providers, where permitted by law;
  • professional service providers, where necessary.

We may also disclose certain information:

  • when you ask or authorize us to do so;
  • when delivery requires information to be provided to a carrier;
  • in connection with a restructuring, merger, acquisition, sale of assets, or other business transaction;
  • where required by law, a court order, or a valid governmental request.

We do not sell your personal information to advertisers.

5. Our Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes certain personal information in connection with your access to and use of the Services in order to provide, secure, and improve Shopify services.

Information transmitted through our store may be processed by Shopify and certain of its service providers in different jurisdictions.

Certain Shopify features may also use data relating to your activity in order to improve services, security, analytics, or certain personalization features.

For more information about how Shopify processes personal information, please review Shopify’s privacy policy.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • operate the website;
  • maintain your session;
  • remember certain preferences;
  • analyze website usage;
  • prevent fraud;
  • measure performance;
  • improve the user experience;
  • support certain advertising or marketing functions where permitted by law.

Where required, we provide tools that allow you to manage your preferences relating to cookies or similar technologies.

Certain technologies used for identification, location, or profiling may be subject to specific transparency and consent requirements in Quebec.

For more information, you may consult the Commission d’accès à l’information du Québec:
https://www.cai.gouv.qc.ca/protection-renseignements-personnels/sujets-et-domaines-dinteret/principaux-changements-loi-25

7. Third-Party Websites and Services

Our Services may contain links to websites, platforms, or services operated by third parties.

Maple Office Supply does not necessarily control the privacy or security practices of these third parties.

We recommend reviewing their privacy policies before providing them with personal information.

8. Children’s Data

Our Services are intended primarily for adult and business customers.

We do not knowingly seek to collect personal information from children who have not reached the applicable age in their jurisdiction.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can review the situation.

9. Information Security

Maple Office Supply takes reasonable administrative, technical, and organizational measures to protect personal information against:

  • unauthorized access;
  • loss;
  • theft;
  • misuse;
  • unauthorized disclosure;
  • alteration;
  • unauthorized destruction.

However, no electronic transmission or storage system can guarantee absolute security.

We recommend that you do not transmit sensitive information through unsecured means.

10. Retention and Destruction of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or in order to:

  • provide the Services;
  • manage your account;
  • process and document orders;
  • comply with our accounting, tax, or legal obligations;
  • manage disputes;
  • maintain security;
  • enforce our policies.

When personal information is no longer required, we take reasonable measures to delete, destroy, or anonymize it where permitted by law.

Quebec businesses are also required to establish rules governing the retention and destruction of personal information.

For more information:
https://www.cai.gouv.qc.ca/protection-renseignements-personnels/sujets-et-domaines-dinteret/principaux-changements-loi-25

11. Transfers and Processing Outside Quebec or Canada

Certain service providers, including Shopify and its service providers, may process or store personal information outside Quebec or Canada.

In these situations, personal information may be subject to the laws of the jurisdiction in which it is processed.

Maple Office Supply takes the measures required by applicable legislation when it entrusts personal information to service providers or when processing occurs outside Quebec.

12. Your Rights

Depending on where you reside and the applicable laws, you may have certain rights regarding your personal information.

These rights may include:

  • the right of access, to request information about the personal information we hold about you;
  • the right to correction, to request correction of inaccurate or incomplete information;
  • the right to withdraw consent, where processing is based on consent and the law permits withdrawal;
  • the right to request deletion or cessation of certain uses, where provided by law;
  • the right to data portability, in circumstances provided by applicable legislation;
  • the right to obtain information about our personal information protection practices.

Certain rights may be subject to exceptions provided by law.

We may also need to verify your identity before responding to a request.

In Quebec, access or correction requests may be submitted to the person responsible for the protection of personal information within the organization.

For more information:
https://www.cai.gouv.qc.ca/protection-renseignements-personnels/citoyens-protection-renseignements-personnels/acces-et-protection-renseignements-personnels

13. Communication Preferences

You may unsubscribe from promotional communications by using the unsubscribe mechanism included in our messages.

Even after you unsubscribe from marketing communications, we may continue to send necessary non-promotional communications relating to:

  • your account;
  • an order;
  • a delivery;
  • a refund;
  • a security matter;
  • a service you requested.

14. Privacy Incidents

If a privacy incident involving personal information occurs, Maple Office Supply will take the measures required by applicable laws.

Where the incident presents a risk of serious injury in Quebec, applicable obligations may include notifying affected individuals and the Commission d’accès à l’information.

For more information:
https://www.cai.gouv.qc.ca/protection-renseignements-personnels/sujets-et-domaines-dinteret/principaux-changements-loi-25

15. Complaints

If you have a concern or complaint regarding our handling of personal information, please contact our person responsible for the protection of personal information using the contact details below.

We will review requests and complaints in accordance with our legal obligations and internal governance practices.

16. Person Responsible for the Protection of Personal Information

In Quebec, Maple Office Supply is required to make available the title and contact information of the person responsible for the protection of personal information.

You may contact our privacy officer to:

  • ask a question about this Privacy Policy;
  • exercise a right of access or correction;
  • withdraw consent where applicable;
  • raise a concern regarding the protection of your personal information;
  • submit a complaint regarding our privacy practices.

Person Responsible for the Protection of Personal Information
Maple Office Supply
Email: info@mapleofficesupply.ca
Phone: 438-356-0069
Mailing address: 3696 Grand Boulevard, Longueuil, QC J4T 2L9, Quebec, Canada

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • changes to our practices;
  • the introduction of new features;
  • changes to Shopify or our service providers;
  • operational changes;
  • legal or regulatory requirements.

The updated version will be published on our website and the last updated date will be revised accordingly.

18. Contact

For any questions regarding Maple Office Supply, this Privacy Policy, or your personal information, you may contact us:

Maple Office Supply
Email: info@mapleofficesupply.ca
Phone: 438-356-0069
Mailing address: 3696 Grand Boulevard, Longueuil, QC J4T 2L9, Quebec, Canada